DPD Germany cuts online shipping rates and improves tracking

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Parcel carrier DPD Germany is reducing prices for customers accessing its shipping services online. The company said that from the start of this month it was reducing the rates for all packages paid for online and then shipped from one of its ParcelShops.

DPD is also launching a new XS parcel service, for very small parcels, up to 35 cm in length, shipped at the flat rate of 3.90 euros, which will only be available on its website dpdwebpaket.de.

However, the prices of parcels paid by customers in ParcelShops increase on average by 6%.

The company said that encouraging customers to pay for shipping their packages online before going to a ParcelShop would improve service at ParcelShop.

“Paying parcels online makes processing at the DPD ParcelShop even faster and more convenient,” explained Michael Knaupe, Director of Business-to-Consumer Products and Services at DPD Germany.

“On our online portal, shippers not only benefit from lower prices, but can also take advantage of a range of useful options such as our delivery time window. “

DPD customers can pay for parcel shipping by direct debit or PayPal on the company’s website, which generates the required shipping labels. In addition to bringing a package to a ParcelShop for shipping, customers can, for an additional fee, have a DPD courier pick up the item.

The prices for shipping parcels from ParcelShops have been increased this week from 4.30 euros to 4.50 euros for the base rate.

DPD now has more than 5,000 ParcelShops across Germany, with plans to expand to 8,000.

Regular

The company, majority-owned by the GeoPost group of the French postal operator La Poste, is currently modernizing its parcel tracking services so that recipients can track their parcels live on the day of delivery. This means that recipients will be able to see where the package is at any time until it arrives at the front door.

Consumers have a delivery time of one to three hours, notified by text or email, and they can postpone delivery by sending a response to the notification. Later this year, DPD Germany plans to go further, reducing its estimated delivery times to a window of one hour from mid-2014.

The firm is even considering reducing its delivery window to just 30 minutes.

The new tracking service, following a similar deployment by DPD in the UK last summer, was rolled out in Germany at the end of January and is already accessed more than 100,000 times a day.

Boris Winkelman, the head of DPD Germany, said the figures showed his company knew what was important to consumers.

“This new real-time parcel tracking feature is ideal for all recipients who are anxiously awaiting the arrival of their parcel and don’t want to miss the delivery driver,” he said.

“At the same time, the display on the map gives a taste of how DPD plans to increase its delivery service to private recipients to a full level this year.”


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