HEB launches online shipping


HEB significantly expanded its e-commerce business on Thursday, making 50,000 products available on its website for shipping to Texas and to 46 other states and US military bases around the world.

The expansion marks HE-B’s entry into the online shipping industry. Previously, customers in most regions could only purchase items online by pick-up at stores participating in an online ordering program. They also offered home delivery from some of its pharmacies.

Products available for shipment include HEB brands such as its crisps, salsas and sodas, as well as items ranging from flat screen TVs to Monopoly board games and Snuggle laundry detergent. Customers can order Texas brands that were previously only available at HEB stores, such as the Whataburger line of products and Franklin Barbecue Sauce. Perishable foods are not available.

“We have been receiving calls for decades from Texans across the country who are missing their favorite foods from home,” Martin Otto, chief financial officer and chief trader of the company, said in a press release. “Now, even if you move outside of Texas, you’ll still have a ‘HE-B neighborhood’ just a click away.”

HEB fans took to the news on Facebook after the company posted a photo of members of the military opening a package of its products. The company has made expeditions to military bases in honor of Veterans Day.

“This is great news. We have a bunch of lost Texans here in Georgia and we always send shopping lists to anyone who visits Texas,” Facebook user Meriah Wail said. We are only two months away from our return to Texas and I will be moving to HEB when I get there. ”

The service is not available in California, Alaska and Hawaii – with the exception of military bases in those states – according to the release. Alaska and Hawaii are not part of the service because they are outside the continental United States, while California has “really specific” laws regarding shipping food, the spokeswoman said. by HEB, Dya Campos.

Customer orders are delivered using standard shipping, with an average charge of $ 5 to $ 10 per order, according to the press release. Prices are the same as in HEB stores, the release said, but minimum orders are required for some products.

HEB is no stranger to e-commerce. Last year, it started delivering groceries to the Austin and Houston areas through Instacart, a website and mobile app. She revamped her website for online shopping this spring and created her own app, which allows customers to create shopping lists and locate items in stores.

The company offers in-store drugstore deliveries to approximately 100 of its stores in San Antonio and South Texas, and allows customers to order deli meats and personalized flower arrangements online for pickup at select stores. .

Amazon and Walmart – the other giants of the retail scene in San Antonio – have also recently expanded their local e-commerce operations. Walmart announced last month that it will allow customers to place orders online and have them delivered to their cars outside of five local stores, four of which are across from competing HEB stores.

Amazon is bringing its one-hour Prime Now delivery service to San Antonio and building a 193,265-square-foot facility on the West Side to reduce delivery times. He works at a distribution center in San Marcos. It already has a distribution center in Schertz.

David Livingston, supermarket analyst at DJL Research, said many regional grocery chains are offering something similar to the extended HEB online service announced Thursday.

“It’s not a profit center” for them, he says. “It’s something for the convenience of the customer.”

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The archives of Express-News contributed to this report.


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